Contact information

CONTACT INFORMATION – CHOLONGA

At Cholonga, we are here to assist you with any questions regarding your order, our products, or general inquiries.

CUSTOMER SUPPORT

For all inquiries, please contact us at:

📧 lissette.serrano.1995@gmail.com
📞 +593 98 825 6451

RESPONSE TIME

We aim to respond to all inquiries within 24–48 business hours.

Please note that response times may be slightly longer during weekends or holidays.

ORDER SUPPORT

If you are contacting us regarding an order, please include:

• Your order number
• A brief description of your request

This will help us assist you more efficiently.

BUSINESS HOURS

Our support team is available:

• Monday to Friday
• 9:00 AM – 5:00 PM (EST)

IMPORTANT NOTES

• Email is our primary support channel for detailed inquiries
• Phone support may be limited and subject to availability